Refund policy

RETURN AND REFUND POLICY

Last updated: 17 July 2026

At Out of Action, we take care to accurately describe, package and dispatch every order.

This policy does not exclude, restrict or modify any rights or remedies available under the Australian Consumer Law.

Change-of-mind returns

Out of Action does not generally accept returns, refunds or exchanges where a customer:

changes their mind;
orders the wrong product, card, set or variation;
finds the product cheaper elsewhere;
no longer wants or needs the product;
is dissatisfied with the contents or pulls from a sealed trading-card product; or
expected a card to receive a particular grade.

This does not affect your rights where a product is faulty, damaged, incorrect or materially different from its description.

Faulty, damaged or incorrect products

Please contact us at support@outofaction.com.au if your order:

arrives damaged;
contains the wrong product;
is missing an item;
is faulty;
is significantly different from its description; or
otherwise fails to meet a consumer guarantee.

Please include your order number, a description of the issue and clear photographs of the product and packaging where possible.

We may request further information or ask for the product to be returned so that we can properly assess the issue.

Depending on the circumstances, you may be entitled to a replacement, refund, repair or another remedy under the Australian Consumer Law.

Trading-card condition

The condition of individual trading cards is assessed reasonably using commonly accepted standards within the trading-card hobby.

Card condition can be subjective. We do not guarantee that a card will receive a particular grade from PSA, Beckett, CGC or another grading company.

Ordinary manufacturing variations, including centring, print lines, texture differences and minor factory imperfections, do not necessarily mean that a card is faulty or incorrectly described.

Please contact us where a card has significant undisclosed damage or is materially inconsistent with the condition shown in its listing.

Sealed trading-card products

The contents of sealed trading-card products are random unless specifically stated otherwise.

We do not guarantee:

particular cards or pulls;
card values;
investment or resale returns;
centring or printing quality; or
the condition of every card contained inside sealed manufacturer packaging.

Opened sealed products cannot be returned solely because they did not contain a desired card or because the contents were disappointing.

This does not affect your rights where the product is faulty, unsafe, counterfeit or materially misdescribed.

Return postage

Please contact us before returning any product. Returns sent without prior contact may take longer to identify and process.

Where a product is confirmed to be faulty, damaged, incorrect or materially misdescribed, Out of Action will cover or reimburse reasonable return postage costs where required under Australian Consumer Law.

Where we voluntarily accept a return that is not related to a product fault or error, the customer may be responsible for return postage.

Please retain any return-postage receipt.

Refunds

Approved refunds will normally be returned to the original payment method.

After a refund has been processed by Out of Action, banks and payment providers may require additional processing time before the funds appear in your account.

Shipping charges will be refunded where required under Australian Consumer Law.