Shipping policy

SHIPPING POLICY

Last updated: 17 July 2026

Processing times

Orders are normally packed and dispatched within 1–3 business days after payment has been confirmed.

Business days do not include Saturdays, Sundays or Western Australian public holidays.

Processing may take longer during:

major trading-card releases;
sales and promotional periods;
public holidays;
periods of unusually high order volume; or
circumstances outside our reasonable control.

Pre-order products will be dispatched after stock has arrived from the relevant supplier.

Shipping methods

Available shipping methods and charges are displayed during checkout.

Depending on the products ordered, options may include:

standard untracked letter delivery;
tracked letter delivery;
tracked parcel delivery;
express delivery; and
local pickup where specifically offered.

Not every shipping method is available for every product or address.

Untracked letter delivery

Eligible trading-card singles may be sent using standard untracked letter delivery.

Untracked letters do not include:

online tracking;
delivery scans;
signature confirmation; or
delivery notifications.

Customers requiring tracking should select a tracked shipping option where one is available.

Choosing untracked delivery does not remove any rights available under the Australian Consumer Law.

Delivery estimates

Delivery times displayed during checkout or provided by a delivery carrier are estimates and are not guaranteed arrival dates.

Delivery may be affected by:

the customer’s location;
regional and remote delivery routes;
public holidays;
severe weather;
carrier congestion;
incorrect addressing; or
other events outside our reasonable control.

Tracking

Where tracking is included, tracking information will normally be sent after the order has been lodged with the carrier.

Tracking may take time to activate after lodgement.

Delivery addresses

Customers are responsible for providing a complete and accurate delivery address.

Please contact us immediately if your address needs to be corrected. We cannot guarantee that an address can be changed after the order has been packed or dispatched.

Parcel Locker addresses can only be used where the selected delivery service is compatible. Standard letter orders may require a residential or PO Box address.

Returned orders

Where an order is returned because the address was incorrect, incomplete, unclaimed or incompatible with the selected service, we will contact the customer after receiving the returned item.

The customer may be required to pay the reasonable cost of resending the order where the return was not caused by Out of Action or the delivery carrier.

Delayed or missing orders

Please contact support@outofaction.com.au if your order has not arrived within a reasonable period after the estimated delivery window.

For tracked orders, we may lodge an enquiry with the delivery carrier.

For untracked letters, we may ask you to:

confirm your delivery address;
check your mailbox and nearby safe locations;
check with other household members; and
allow a reasonable additional period for postal delays.

Delayed or missing orders will be assessed individually, and a remedy will be provided where required under Australian Consumer Law.

Damaged deliveries

Please photograph the external packaging and affected products if your order arrives damaged.

Send the photographs and your order number to support@outofaction.com.au.

Please retain the packaging until we confirm whether it is required for a delivery claim.

Combined orders

We may combine multiple orders being sent to the same customer and address where practical.

Combining orders does not automatically result in a postage refund, as shipping charges may also cover packaging, handling and the service required for the combined order.